On January 4, 2020, Pilipinas Teleserv, the company behind PSAHelpline.ph, has stopped accepting online and telephone applications for the processing of documents issued by the Philippine Statistics Authority (PSA), such as certificates for birth, marriage, and death. The halt in operations is due to the company’s contract termination from PSA chief and National Statistician Dennis Mapa.
In an interview, Pilipinas Telserv founder and managing director, Jun Yuputin, said that he was surprised to receive a letter of contract termination from the PSA.
The letter stated that the reason for termination was “the 0.5-percent annual complaint rate of PSAHelpline.ph consisting of 51 cases that were recorded through PSA’s Hotline 8888.” However, Yuputin stated that he was confused with “the real reason for the termination since half of the percentage complaint rate was statistically negligible.”
PSAHelpline.ph was launched in 2000 as an alternative way of processing documents from the PSA, which was then known as National Statistics Office (NSO). Prior to the launch of the service, it would take hours or days to request for documents from the PSA. The online system “spared the public the hassle of having to line up the whole day in a cramped government office.”
In line with the contract termination, the PSA has reminded the public that requests for civil registry services—the issuance of certified copies of birth, marriage, and death certificates, and CENOMAR (certificate of no marriage)—can still be submitted through another service provider, PSASerbilis.com.
Aside from online transactions, those who need to request documents from the PSA may opt to visit their regional and local provincial outlets, as well as their Batch Request Entry System partners from SM malls and local government units.
Follow Karla on Instagram.