Grab Begins Refunding Passengers In Compliance With PCC Order

Were you one of the many Grab users who got their refund today?
PHOTO: ISTOCKPHOTO/OATAWA

In November 2019, the Philippines’ only ride-hailing app Grab was slapped with a P23.45 million fine by antitrust watchdog Philippine Competition Commission (PCC). Along with this, Grab was also ordered to issue a refund to passengers for about P5 million due to overcharging.

Just before 2019 comes to a close, Grab has made good on that promise as they began the distribution of refunds to Grab passengers starting on December 31 through their GrabPay wallets, Manila Bulletin reported.

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According to the report, riders are expected to receive a P1 refund for every P1,200 spent between February and May, and an additional P1 for every P450 spent from May to August.

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In a statement, Grab said, “Select riders with total fares of ever P1,200 from February 10 until May 10, 2019, and of every P450 from May 11 until August 10, 2019, will be eligible for P1.00 to the GrabPay Wallet for each of the relevant periods.”

Grab is proportionally distributing the amount of P5,050,000 to passengers who booked GrabCar rides in Metro Manila from February 10 to May 10. Meanwhile, a separate amount of P14,150,000 will be distributed to riders who took GrabCar in Metro Manila from May 11 to August 10.

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