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Oh No, Here's Why Booking On Grab Has Been Expensive Lately

Sadly, there's more demand than supply.

Booking a ride on Grab can be an ordeal: Driver cancellations, high fees, and difficulty in booking especially on a payday Friday are just some of the problems riders often encounter.

With the Christmas season in full swing, you may have noticed that booking a Grab ride has been more expensive. This is because demand is higher than supply.

In an interview with Quick Response Team, Grab CEO Brian Cu said that the ride-hailing app receives about 700,000 to 800,000 booking requests per day. However, there are only 35,000 to 36,000 Grab drivers who are plying the roads, leaving 300,000 to 400,000 users without a ride.

The reason for Grab’s expensive booking prices is because of demand and traffic. Grab’s CEO explained, “If the base fare goes up and the surge kicks in, talaga pong minsan more than double ang makikita nila.”

Mr. Cu also asked riders to be patient in booking a ride. He suggested booking outside of rush hour. He said, “Marami pong buma-biyahe between 4:00 p.m [and] 9:00 p.m.”

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In November 2019, Grab was slapped with a P23.45 million fine by antitrust watchdog Philippine Competition Commission and ordered the company to refund passengers about P5 million in overcharges. Grab said that they would abide by the fine and will refund about 3 million Grab riders through their GrabPay wallets.

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